07 5447 3722

Returns Policy


If you change your mind about a purchase, we would happily provide a store credit if the item is returned in its original condition, within 7 days along with proof of purchase. Refunds will not be provided for change of mind. To organise store credit, please see us in store, email us at info@casanoosa.com.au or contact us on (07) 5447 3772. Shipping costs will be incurred by the customer.

Sale items are final. 

For an item to be exchanged, it must be in a new and unused condition. We will not accept exchanges if we deem the product to be used. 

At Casa Noosa, we have great confidence in the quality and craftsmanship of all of our products. If we deem an item to be faulty, we will work with the supplier to provide you with a replacement. Please notify Casa Noosa within 7 days of any damage or fault.


We require full upfront payment for pre-orders. No refunds will be offered for pre-orders under any circumstances. When a pre-order is made, we will provide an estimated time of arrival. This is not a guarantee.

In the unlikely event that your item arrives in the wrong size/colour or misses the shipment you will be notified, and a new shipment date will be organised. There are occasions where shipments are delayed due to weather, customs processing and shipping authorities, such events are out of our control.

Delivery time to customers depend on the item purchased (large items are moved via specialised companies and subject to their schedules), your location and other such factors. Due to this, we are unable to provide exact delivery dates but can give you an estimated timeframe.  

Shipping times have become increasingly unpredictable during the pandemic. We will, however, provide regular updates as to if and when the estimated time of arrival change